This policy explains when MORUTO refunds a ticket, when it does not, and how a refund is processed. It is written to be read on its own. For the full terms of sale, see the Presale & Ticket Terms.
本政策说明 MORUTO 在什么情况下退款、什么情况下不退款，以及退款如何处理。 本政策可独立阅读。完整的销售条款，请参阅 《预售及门票条款》。
MORUTO will refund your ticket in the following situations:
在以下情况下，MORUTO 将为顾客退款：
A refund is not given where:
以下情况不予退款：
Even where this policy says no refund is given, your rights under the Consumer Protection Act 1999 and other Malaysian law still apply.
即使本政策载明不予退款，您依《1999 年消费者保护法令》 及马来西亚其他法律享有的权利仍然适用。
| Item 项目 | Detail 说明 |
|---|---|
| Processing time 处理时限 |
Within 30 working days of MORUTO confirming the refund request. MORUTO 确认退款申请后 30 个工作日内。 |
| Recipient 收款人 |
Refunded to the original payer, using the original payment method where possible. 退回原付款人，原则上使用原付款方式。 |
| Cash payments 现金付款 |
Refunded through a traceable method agreed by both sides. 通过双方确认的可追踪方式退回。 |
| Maximum amount 最高金额 |
Never more than the original amount MORUTO actually received. 不超过 MORUTO 实际收取的原始金额。 |
| Resale premium 转售溢价 |
Not borne by MORUTO. 不由 MORUTO 承担。 |
| Paid using Wallet 用钱包付款 |
An approved refund is returned to the original Wallet balance, not converted to
cash. 获准的退款退回原 Wallet 余额，不兑换现金。 |
The Wallet rule above does not apply where Malaysian law requires otherwise, or where MORUTO ceases operations. See the MORUTO Wallet Terms.
上述钱包规则不适用于马来西亚法律另有要求的情况，或 MORUTO 停业的情况。 详见《钱包及储值余额条款》。
Send a message to MORUTO's official WhatsApp +60 10-887 7781 with:
MORUTO will acknowledge your request, tell you whether it is approved, and, if approved, confirm the refund amount and the expected date.
请通过 MORUTO 官方 WhatsApp +60 10-887 7781 提交以下资料：
MORUTO 会回覆确认已收到申请、告知是否批准； 如获批准，会确认退款金额及预计日期。
| Situation 情况 | Outcome 结果 |
|---|---|
| 72+ hours before seating 场次前 72 小时或以上 |
One free reschedule per ticket, subject to availability. 每张票可免费改期一次，视座位供应而定。 |
| Less than 72 hours 少于 72 小时 |
Ticket treated as used. No refund. 门票视为已使用，不退款。 |
| Same-day cancellation 当天取消 |
Ticket treated as used. No refund. 门票视为已使用，不退款。 |
| No-show 未到场 |
Ticket treated as used. No refund. 门票视为已使用，不退款。 |
| Serious emergency with evidence 严重紧急情况并提供证明 |
MORUTO may allow one reschedule at its discretion. MORUTO 可酌情允许改期一次。 |
| MORUTO cancels MORUTO 取消 |
Alternative date first; full refund if no reasonable alternative within validity. 优先安排替代日期；有效期内无合理替代场次则全额退款。 |
MORUTO may update this document where required by law, food safety requirements, system security, or reasonable operational needs. The current version, version number and effective date are always shown at the top of this page. Material changes will be notified through the MORUTO website, official WhatsApp, or MORUTO's official Instagram account within a reasonable time.
MORUTO 可因法律、食品安全、系统安全或合理运营需要更新本文件。 最新版本、版本号与生效日期一律显示在本页顶部。重大更改将在合理时间内， 通过 MORUTO 官网、官方 WhatsApp 或官方 Instagram 账号通知。
Updates do not retroactively reduce the core rights of guests who have already paid. An existing order is generally governed by the version of this document that the guest accepted at the time of payment, unless the newer version is more favourable to the guest, or unless applicable law requires the newer version to take effect immediately.
更新不会追溯性减少已经付款顾客的核心权益。 已成立的订单原则上适用顾客付款时所同意的版本，除非新版本对顾客更有利， 或适用法律要求新版本立即生效。
You can ask MORUTO through official WhatsApp which version applies to your order, and request a copy of that version.
您可以通过官方 WhatsApp 向 MORUTO 查询您的订单适用哪一个版本， 并索取该版本的副本。
This document is governed by the laws of Malaysia, and the courts of Malaysia shall have jurisdiction over any dispute arising from it.
本文件受马来西亚法律管辖，因本文件引起的任何争议由马来西亚法院管辖。
Nothing in this document removes, restricts or limits any right that you have under Malaysian law, including your rights under the Consumer Protection Act 1999 and the Personal Data Protection Act 2010. Where any provision of this document conflicts with a mandatory provision of Malaysian law, that provision of law prevails, and the remainder of this document continues to apply.
本文件的任何内容，均不排除、限制或减少您依马来西亚法律享有的任何权利， 包括《1999 年消费者保护法令》及《2010 年个人资料保护法令》下的权利。 本文件任何条款如与马来西亚法律的强制性规定抵触，以法律规定为准， 本文件其余部分继续适用。
Subject to the paragraph above, MORUTO reserves the right of final interpretation of this document.
在不影响上一段的前提下，MORUTO 保留本文件的最终解释权。